Donation Delivery Policy

1. Purpose

This policy aims to provide clarity to donors regarding the process of receiving, confirming, and following up on donations submitted through the official website of Karuna Bali (www.karunabali.or.id).

2. Donation Receipt Process

• Donations are processed through a secure digital payment system in collaboration with trusted payment gateway partners.
• Once the transaction is successful, the system automatically records the donation details and sends a notification to the Karuna Bali team.

3. Donation Confirmation

• Donors will receive a confirmation email containing transaction details, including donation amount, date, and reference code.
• If a donor does not receive confirmation within 24 hours, we recommend contacting the Karuna Bali team via email: director@karunabali.or.id

4. Follow-Up and Documentation

• Karuna Bali will issue an official receipt (e-receipt) within a maximum of 3 business days after the donation is received.
• For donations designated to specific programs, we will provide periodic updates in accordance with the program’s reporting schedule.

5. Refund Policy

• As donations are voluntary and do not involve the purchase of goods or services, refunds are not applicable unless a technical error occurs during payment processing.
• Refund requests must be submitted within 7 calendar days of the transaction and must include supporting documentation.

6. Questions and Assistance

If you have any questions regarding the donation process, confirmation, or documentation, please contact us at:
director@karunabali.or.id
Jl. Raya Campuhan No.40, Kedewatan, Ubud District, Gianyar Regency, Bali 80571